How are prices calculated?
Prices are based on the weight, volume, service and destination
of your shipment. Consignments may also attract surcharges for
additional services.
Where can I find the shipment (consignment) on my invoice?
The 10-digit shipment number (also called waybill or consignment
number) is located on the left side of the invoice, about 3cm
below the customer number.
Can you tell me when my shipment will be delivered?
To find out if your shipment has been delivered, who signed for
it and other tracking information just type in your Speediflow
consignment number on the Track & Trace page.
What is the volumetric weight and how is this calculated?
We calculate both the actual physical weight and the volumetric
weight of your shipment. The higher of the two determines the
price. To determine volumetric weight, first calculate the
volume of your package and then multiply this figure by the
relevant conversion factor. See Calculating Volumetric Weight
for details.
What is a commercial invoice?
Shipments that travel outside the European Union must be
accompanied by a commercial invoice. Some items are considered
documents and may not require a commercial invoice.
Which goods are considered dangerous or hazardous goods?
See dangerous goods for a list of items are restricted by
legislation or regulations, which can only be shipped under
appropriate conditions. For more information, feel free to
contact us.
How do I prepare an international shipment?
Please refer to the How to ship internationally section for more
details on how to handle customs and find out more about export
control. You can also visit the How to pack section for tips
about how to pack your goods in the most efficient way.
Is my consignment covered by insurance?
Our standard liability for any loss, damage are outlined within
our Terms and Conditions. Additional enhanced liability can also
be purchased. Simply select the enhanced liability option when
booking online or let customer service know when arranging your
booking.
How can my customer rearrange a delivery of the shipment?
If the driver has attempted delivery to your customer and left a
card, your customer should use the Re-delivery Service. If the
driver has not yet attempted delivery or your customer does not
have the re-delivery card, they should us contact us. Your
customer’s enquiry must include the consignment number, delivery
address and re-delivery date. Note: Orders can only be
re-delivered between Monday and Friday.
Tracking
